R W. Concord, CA
Our house was built in 1972, so it was time to replace the original windows and sliding doors. After doing some research and talking to neighbors who recently installed new dual pane windows, we made appointments for several companies to give us estimates. We received a total of five quotes which ranged in price from $13,500 to $16,500. Three of the companies impressed us. We thought it over and decided to go with Best Exteriors. Daniel, the sales manager, provided us with a clear explanation of the different windows and even brought a sample window for us to see. Our main criteria were to be able to find a window to fit without having to remove our custom-made Japanese shoji panels. Daniel actually found a product that met our requirements. He listened to our needs and was very responsive to all our concerns. Although we were able to negotiate with most of the other bidders, Daniel earned the job with the best price and terms. We ordered 11 windows and 2 sliding doors. We had to postpone the first installation date, because the windows were not ready. Our next installation date had to be changed due to rain - which we knew would be an issue at this time of the year. Finally, a team consisting of three young guys, Tim, Sergi, and Alex, came to start the job. These guys were great. They rolled out plastic sheeting before beginning work and cleaned up when they were finished. They were experienced and hard working. Tim ensured the wiring on the alarm system was not damaged and even suggested other options on how to re-wire the system. We probably asked too many questions, but they were always polite, patient, and accommodating. All the windows were completed in one day. The newly installed windows fit seamlessly with the shoji panels. The end result was exactly what we wanted. It was perfect! There was a problem with one of the sliding doors where the opening was on the wrong side. Daniel immediately ordered a new one for us. Tim and Sergi came back a week later to install both sliding doors. The job was finished just as it started to rain. We are extremely pleased with the entire job. Our new windows and sliding doors are beautiful, and we couldn't have asked for friendlier installers. When the job was fully completed, Daniel came back to see if we were happy and presented us with a nice bottle of wine. Best Exteriors has professional employees, does quality work, and you don't even have to pay until the job is completed to your satisfaction. We highly recommend them.